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Job Title : Floral Designer
Job Overview:
Select floral and foliage necessary for arrangements. Plan arrangements accordingly to client’s requirement or assist customer in selecting design pattern within price guidelines to ensure department’s profitability.
Job Scope:
- Trim materials and arrange bouquets or other items, care for plants.
- Handle customer orders
- Order, receive, and unpack merchandise.
- Display merchandise and keep displays and shelves full.
- Care for plants and flowers.
- Clean and maintain work area, equipment, display cases and shelves.
- Help other floral department associates assist customers.
- Knowledge of floral department and its products.
Job Requirements:
- Secondary/ “O” Level Education
- Previous floral design training is required with a minimum of two years’ experience
- Previous floral education and certification is required.
- Ability to stand for a long hours
- Manual dexterity to reach low/high storage areas and handle floral merchandise.
- Finger dexterity sufficient to design arrangements and handle delicate items.
- Ability to effectively communicate with customers and co-workers
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Job Title: Customer Service Officer
Job Overview:
Provide excellent customer service. Respond promptly to and record details of customer enquiries. Handle and resolve issues raised by customers and record details of actions taken.
Job Scope:
- Deliver a commendable standard of customer service.
- Develop and execute the plan to maintain good service standard
- Assigning Job Orders Arrange schedule to drivers and handle dispatch request
- Handle customer inquiries and resolve customer complaints in an efficiently and professional manner
- Handle invoicing and prompt submission of reports to Account Dept.
- General Administrative jobs
- Filling & keeping proper documentation records
Job Requirements:
- Minimum 1 year of General Administrative job experience
- Minimum ‘O’ levels or equivalent in any field
- Must be Computer literate ( MS Words & Excel, Internet & E-mail)
- Willing to learn, good attitude
- Quick thinking & able to handle urgent job orders
- Good command of written and spoken English and Mandarin
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